Shipping & Delivery
We want getting your Farrell Naturals order to be simple and straightforward. Here’s what you need to know about processing, delivery and tracking your order.
ORDER PROCESSING
Orders are generally processed within 2–3 business days. Orders are not processed on weekends or South African public holidays.
During busy promotional periods or periods of unusually high order volumes, processing may take a little longer. If there is a significant delay with your order, we’ll contact you using the email address provided at checkout.
DELIVERY WITHIN SOUTH AFRICA
Farrell Naturals currently delivers throughout South Africa.
- Standard Delivery: R120
- FREE delivery on orders over R600, calculated after discounts and promotional offers have been applied.
Where applicable, the final delivery charge will be displayed at checkout before you complete your order.
DELIVERY ADDRESS
Please make sure your delivery address and contact information are correct before completing your order.
We currently do not deliver to PO Box addresses. Please provide a physical address where you or someone you trust will be available to receive your parcel.
If you notice an error in your delivery information after placing your order, contact us as soon as possible at support@farrellnaturals.co.za. We’ll do our best to assist before the order has been dispatched.
Once an order has been dispatched, we may not be able to change the delivery address.
DELIVERY TIMES
Delivery times vary depending on your location and courier service. Once your parcel has been dispatched, you’ll receive tracking information so you can follow its progress.
Courier delays, severe weather, high-volume periods or other circumstances outside our control may occasionally affect delivery times.
If we become aware of a significant issue affecting your order, we’ll do our best to keep you informed.
ORDER TRACKING
Once your order has been dispatched, you’ll receive a shipping confirmation with your tracking details.
Please allow some time for the courier's tracking system to update after receiving your dispatch notification.
DAMAGED OR INCORRECT ORDERS
If your parcel arrives damaged or you receive an incorrect item, please contact us as soon as possible at support@farrellnaturals.co.za.
Please include your order number, a description of the issue and clear photographs where relevant so that we can assess the matter and assist you as quickly as possible.
RETURNS
Eligible returns are handled in accordance with our Returns & Refunds Policy.
Please refer to the Returns & Refunds Policy for eligibility, timeframes and instructions before returning any products.
INTERNATIONAL DELIVERY
Farrell Naturals currently delivers within South Africa only.
We hope to expand our delivery destinations in future.
NEED HELP?
If you have a question about your order or delivery, contact us at:
We'll be happy to help.